Shipping policy

1. Delivery Method

All virtual products available on our website are delivered electronically. Once your purchase is successfully completed and payment is verified, you will receive an instant download link for the product you have purchased in your Email. For some products, such as software subscriptions or access to online courses, you will be provided with login credentials to access the relevant content on our platform in 24 Hours.

2. Delivery Time

Delivery of virtual products is immediate. As soon as the payment is processed, you can access and download your purchased item. There are no delays associated with physical shipping, so you can start using or enjoying your virtual product right away. However, in rare cases where there are technical glitches or high server traffic, there may be a short delay of up to in 24 Hours. We strive to resolve any such issues as quickly as possible to ensure a seamless experience for our customers.

3. Order Tracking

Since virtual products are delivered electronically, traditional order tracking methods do not apply. Once your payment is confirmed, you will receive an automated email containing your download link or access information. You can also log in to your account on our website, where you will be able to view your purchase history and access the relevant virtual products at any time.

4. Refund and Cancellation Policy

If you are not satisfied with your virtual product purchase, please review our return policy.

5. Customer Support

If you encounter any problems with the delivery of your virtual product, such as not receiving the download link, issues with access credentials, or any other related concerns, please contact our customer support team. Our support team will respond to your inquiries as promptly as possible.

Email: [email protected]
Phone Number:+852 124124551
Address:Room 32, 11th Floor, Lee Ka Industrial Building, 8 Ng Fong Street, San Po Kong, Hong Kong
Our company:Hong Kong Sunny Day Industrial Limited（香港艷陽天實業有限公司）